Complaint Process
The University of Texas at El Paso is committed to providing the highest quality educational experience to our online students. However, if a current student has a complaint, he/she should first follow the 海角社区 Complaint process as outlined in the .
If the complaint is unresolved, the student may file a complaint with the designated agency in the state where he/she is receiving instruction or with 海角社区’s accrediting agency. 海角社区 is a member of (National Council for State Authorization Reciprocity Agreement) and thus recognizes reciprocity with . 海角社区s in may file a complaint with the agency in their state, or with the Texas agency; contact information for both can be found below.
For 海角社区s Within Texas or Another SARA State:
Texas Higher Education Coordinating Board (THECB)
The student complaint process is outlined on the .
海角社区s may also call the THECB at (512) 427-6101 or file a complaint via email at 海角社区Complaints@thecb.state.tx.us.
For Out-of-State 海角社区s Enrolled in 海角社区 Online Programs or Courses:
海角社区s within SARA states may file a complaint with the SARA portal agency in the home state of the institution or within their home state.
INSTITUTIONAL ACCREDITING AGENCY
The University of Texas at El Paso is accredited by the Southern Association of Colleges and Schools Commission on Colleges (SACSCOC) to award baccalaureate, masters, and doctorate degrees. The University of Texas at El Paso also offers credentials such as certificates at the baccalaureate and graduate level. Questions about the accreditation of The University of Texas at El Paso may be directed in writing to the Southern Association of Colleges and Schools Commission on Colleges at 1866 Southern Lane, Decatur, GA 30033-4097, by calling (404) 679-4500, or by using information available on SACSCOC’s website ( ).
Complaint Process: